Privacy Policy
Serra Studio hereby informs you of its privacy policy regarding personal data.
Who is responsible for processing your data?
- Identity: Mariano García Serrano (hereinafter SERRA STUDIO)
- NIF: 48665910A
- Postal address: Montegolf Street, No. 1. Altorreal Development. 30506 Molina de Segura. Murcia
- Phone: 651 49 08 34
- Email: info@serrastudio.es
What type of data do we process?
Depending on the products, services, or features you wish to enjoy at any given time, we will need to process certain data. Generally, this data will be, as appropriate, the following:
- Identifying data (for example: your name, surname, language, country from which you interact with us, contact information, etc.).
- Financial and transactional information (for example: your credit card details, information about your purchases, orders, returns, etc.).
- Data about your tastes and preferences.
Remember that when we ask you to fill in your personal information to give you access to a feature or service on the website, we will mark some fields as mandatory, as this information is required to provide you with the service or give you access to the feature in question.
Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or enjoy these services or features.
For what purpose do we process your personal data?
Depending on how you interact with our website, we will process your personal data for the following purposes:
If you decide to register as a user on our website, we need to process your data to identify you as a user and give you access to the various features, products, and services available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
You also have the option of using a social network login or access through Facebook or Google, either to register as a new user or to link the login to your current account. In this case, your login credentials, as well as your email address if you authorize it, will be imported from your account. When you use this login option, the social network or Google may send us certain additional information from your public profile, such as your name, gender, age, or profile picture, in accordance with the terms of use of the social network in question, which we recommend you read carefully. Unless you give us your authorization, we will not retain this additional data. Likewise, using this feature may require you to provide certain information about your activity to the service from which you registered as a user (Facebook, Google, etc.).
This purpose includes the processing of your data mainly for:
- Contact you regarding updates or informational communications related to the products purchased, including sending quality surveys about the products supplied.
- Manage payment for the products you purchase, regardless of the payment method used.
- Activate the necessary mechanisms to prevent potential fraud against you and us during the purchasing process. If we consider the transaction to be fraudulent, this processing may result in the blocking of the transaction.
- Manage potential returns after you've made a purchase and handle requests for information about the availability of different products, as well as product reservations through the website, depending on the options available at any given time.
- To invoice and provide you with tickets, invoices, and any other payment documents for purchases you have made on our website.
Remember that, on our website, you can purchase the products offered without registering. In this feature, where you can access the product purchase process as a guest, you will only be asked for the essential information to process your order. Once you complete the purchase process, you will be offered the option to register as a user or continue as an unregistered user.
We only process personal data that is strictly necessary to manage or resolve your request or application.
This purpose includes the processing of your data mainly for:
- To the extent you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending you personalized information about our products or services through various means (such as email, SMS, etc.).
Therefore, please keep in mind that this data processing involves analyzing your user or customer profile to determine your preferences and, therefore, which products and services best fit your profile when sending you information. For example, based on your purchase and browsing history (based on the items you've clicked on), we will make suggestions about products we think may interest you, and, if you are a registered user, we will provide you with the "cart recovery" feature.
Remember that you can unsubscribe from the Newsletter at any time and free of charge through the "My Account" section of the website, in addition to the instructions we provide in each communication. You can also unsubscribe by sending an email to info@serrastudio.es. - Carry out promotional activities (for example, to run contests, sweepstakes, or send your list of saved articles to the email address you provide). By participating in a promotional activity, you authorize us to process the data you provide for each promotional activity and to communicate it through various means, such as social media or on the website itself. For each promotional activity in which you participate, you will find the legal terms and conditions, where we will provide you with more detailed information about the processing of your data.
- Distribute on the website or through our social media channels photographs or images that you have shared publicly, provided you give us your consent to do so.
If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our website and thus be able to make improvements. We also occasionally conduct quality assessments and surveys to determine the level of customer and user satisfaction and identify areas where we can improve.
If you send us your CV or apply for the various job offers we may publish, we will process your data to evaluate and manage your application and, where appropriate, carry out the necessary procedures for the selection and hiring of personnel, in order to offer you positions that fit your profile. Unless otherwise indicated, the provision of the required data is mandatory; therefore, failure to do so will prevent the selection process from continuing.
What is the legitimacy for processing your data?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it. We will therefore find different legal bases based on the following purposes:
The legitimacy for processing your personal data to register and sign up as a user on our website lies in the consent of the data subject, requested for each specific case.
The management of the acquisition of products or services through our website, as well as their payment and invoicing, as well as their shipping, is legitimized by the execution of the contract itself.
We believe we have a legitimate interest in responding to the requests or queries you submit to us through the various contact methods available. We understand that the processing of this data is also beneficial to you, as it allows us to properly assist you and resolve any queries you may have.
When you contact us, specifically to manage incidents related to your order or the product/service purchased through the website, processing is necessary for the execution of the sales contract.
When your inquiry is related to the exercise of the rights we inform you about below, or to complaints related to our products or services, we are entitled to process your data based on our compliance with legal obligations.
The legitimate basis for processing your data for marketing purposes is the consent you provide, for example, when you agree to receive personalized information through various means, authorize the sending of newsletters, authorize when you accept the legal basis for participating in a promotional activity, or to publish your photographs on the website or our social media channels.
In order to show you personalized information, we believe we have a legitimate interest in profiling the information we have about you (such as your browsing habits, preferences, or purchase history) and the personal data you have provided to us, such as your age range or language. We understand that processing this data is also beneficial to you because it allows you to improve your user experience and access information based on your preferences.
We need your consent to analyze the usability of our website and user satisfaction, as we understand that processing this data is also beneficial to you, as the goal is to improve the user experience and offer a higher-quality service.
If you apply for any of the published job offers, your data will be processed based on your consent.
This consent may be withdrawn at any time, although your application may not be considered in our selection processes.
How long will we retain your data?
The retention period for your data will depend on the purposes for which we process it, as explained below:
We will process your data until you decide to unsubscribe as a registered user.
We will process your data for the time necessary to process the purchase of the products or services you have acquired and for one year thereafter to prevent any potential errors or misunderstandings. Occasionally, we will only process certain data until you decide, such as payment information (credit card) that you have requested to store for future purchases.
We will process your data for as long as necessary to process your request or application.
We will process your data until you unsubscribe or cancel your newsletter subscription. If you participate in promotional activities, we will retain your data for a period of six (6) months after the end of the promotional activity.
We will process your data periodically for as long as we carry out a specific quality action or survey, or until we anonymize your browsing data.
We will retain your data for 5 years from the date of the last update. After this period, if it has not been updated, the data will be deleted unless you tell us otherwise.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently retain it, duly stored and protected, for as long as any liability may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case have expired, we will proceed to delete the personal data.
Will we share your data with third parties?
To fulfill the purposes indicated in this Privacy Policy, we need to provide access to your personal data to third parties who support us in the services we offer, as detailed below:
- Financial institutions, for the management of payments
- Technology service providers that support us (information storage and processing, security services, audits, etc.)
- Providers of web analytics, ad measurement, segmentation, etc.
- Providers and collaborators of logistics, transportation, and delivery services.
- Providers and collaborators of marketing and advertising-related services, such as advertising agencies, advertising partners, or social networks that, in certain cases, may act as joint controllers.
These third parties only have access to the personal information they need to perform these services. They are required to keep your personal information confidential and may not use it in any way other than what we have requested.
Likewise, your personal information will be made available to public authorities, judges, and courts to address any potential liabilities arising from processing, as well as to provide the legally required cooperation.
What are your rights when you provide us with your data?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.
You can exercise these rights free of charge by sending us an email to info@serrastudio.es, simply stating the reason for your request and the right you wish to exercise.
If we deem it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis for processing your data, you have the right to:
- Access the data we have about you. We remind you that if you are a registered user on the website, you can also view this information in the section corresponding to your personal data.
- Request that we rectify the data we already have. Remember that if you are a registered user of the website, you can also access the personal data section of your account to modify or update your personal data. In any case, please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and undertake to notify us of any changes or modifications. Any loss or damage caused to the website, the website owner, or any third party due to providing erroneous, inaccurate, or incomplete information on the registration forms will be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy Policy.
- Request that we delete your data if it is no longer necessary for the purposes for which we need to process it, as we have previously informed you, or if we no longer have the legal authority to do so.
- You can request that we restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend processing of your data or to retain it longer than necessary when you may need it.
- If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
When our legal basis for processing your data is your consent or the execution of a contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that we can transmit it directly to another entity, provided that this is technically feasible.
Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
If you wish to exercise any of your rights, you can contact us by email at info@serrastudio.es. Remember to provide as much information as possible about your request. Please note that we may need to request additional information to confirm your identity, such as a copy of an ID document.
Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, specifically with the Spanish Data Protection Agency (https://www.aepd.es).
Modifications to this policy
We may modify the information contained in this Privacy Policy whenever we deem it appropriate. If we do so, we will notify you via various means on the website (for example, through a banner, pop-up, or push notification), or we will even send you an email when the change in question is significant to your privacy. This will allow you to review the changes, assess them, and, if applicable, object to or unsubscribe from a service or feature. In any case, we suggest you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent source of information on our website.
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