Serra Studio hereby informs about its privacy policy applied to personal data.
Who is responsible for processing your data?
- Identity: Mariano García Serrano (hereinafter referred to as SERRA STUDIO)
- NIF: 48665910A
- Dirección postal: Calle Montegolf, Nº1. Urbanización Altorreal. 30506 Molina de Segura. Murcia
- Phone: 651 49 08 34
- Email: info@serrastudio.es
What type of data do we process?
Depending on the products, services, or functionalities you wish to enjoy at any given time, we will need to process certain types of data. In general, these data may include, as applicable:
- Identifying information (for example: your name, surname, language, country from which you interact with us, contact details, etc.).
- Economic and transactional information (for example: your credit card details, information about your purchases, orders, returns, etc.).
- Data about your likes and preferences.
Please remember that when we ask you to fill in your personal data to provide access to a specific functionality or service on the website, we will mark certain fields as mandatory. These are necessary for us to provide the service or grant access to the functionality in question.
Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user or enjoy those services or features.
For what purpose do we process your personal data?
Depending on how you interact with our website, we will process your personal data for the following purposes:
In the event that you decide to register as a user on our website, we need to process your data to identify you as a user and grant you access to the various features, products, and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
You also have the option to use social login through Facebook or Google, either to register as a new user or to link the login to your current account. In that case, your login credentials, as well as your email if you authorize it, will be imported from your account. When using this login option, the social network or Google may send us certain additional information from your public profile, such as your name, gender, age, or profile picture, in accordance with the terms of use of the respective social network, which we recommend you read carefully. Unless you give us your authorization, we will not retain this additional data. Furthermore, using this functionality may involve providing certain information about your activity to the service from which you signed up as a user (Facebook, Google, etc.).
This purpose includes the processing of your data primarily for:
- Contacting you regarding updates or informational communications related to the purchased products, including sending quality surveys about the supplied products.
- Manage the payment for the products you purchase, regardless of the payment method used.
- Activate necessary mechanisms to prevent potential fraud against you and us during the purchase process. If we suspect that the transaction may be fraudulent, this processing may result in blocking the transaction.
- Manage potential returns after you have made a purchase and handle inquiries regarding the availability of different products, product reservations through the website, based on the options available at any given time.
- Invoice and provide you with tickets, invoices, and any other documents as proof of payment for the purchases you have made on our website.
Remember that on our website, you can proceed to purchase the offered products without the need to register. In this functionality, where you can access purchasing products as a guest, we will only ask for essential data necessary to process your order. Once the purchase process is completed, you will be offered the option to register as a user or continue as a non-registered user.
We only process the personal data that is strictly necessary to manage or resolve your request or inquiry.
This purpose includes processing your data primarily for:
- If you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various channels (such as email, SMS, etc.).
Therefore, please note that this data processing involves analyzing your user or customer profile to determine your preferences and thus identify which products and services may best fit your profile when sending you information. For example, based on your purchase history and browsing behavior (such as clicking on specific items), we will provide recommendations about products we believe may interest you. If you are a registered user, we will also offer the “cart recovery” functionality.
Remember that you can unsubscribe from the newsletter at any time and at no cost through the “My Account” section of the website, as well as following the instructions provided in each communication. You can also unsubscribe by sending an email to info@serrastudio.es. - Conduct promotional activities (for example, running contests, giveaways, or sending your saved items list to the email address you provide). By participating in any promotional action, you authorize us to process the data you provide based on each promotional action and to communicate it through various channels such as social media or on the website itself. In each promotional action you participate in, you will have access to the legal terms where we provide detailed information about the processing of your data.
- To publish on our website or through our social media channels any publicly shared photographs or images of yours, provided that you give us your consent for this purpose.
If you access our website, please note that we will process your browsing data for analytical and statistical purposes. This means we aim to understand how users interact with our website to introduce improvements accordingly. Also, we occasionally conduct quality actions and surveys aimed at understanding the satisfaction level of our customers and users, and identifying areas where we can improve.
If you submit your CV or apply for the various job openings we may publish, we will process your data to assess and manage your job application. This includes taking necessary actions for personnel selection and hiring to offer positions that match your profile. Unless stated otherwise, providing the requested data is necessary. Failure to provide this information will prevent the continuation of the selection process.
What is the legal basis for processing your data?
The legal basis that allows us to process your personal data also depends on the purpose for which we process them. Therefore, we will find different legal bases depending on the following purposes:
The legal basis for processing your personal data to carry out the registration and sign-up of users on our website is based on the consent of the individual, which is requested for the specific case.
The management of purchasing products or services through our website, including payment, invoicing, and delivery, is legitimized by the execution of the contract itself.
We consider that we have a legitimate interest in addressing the requests or inquiries you pose through the various available contact methods. We understand that processing this data is also beneficial for you as it allows us to properly assist you and resolve the inquiries raised.
When you contact us, particularly for handling issues related to your order or the product/service purchased through the website, the processing is necessary for the execution of the sales contract.
When your inquiry is related to exercising the rights we inform you about below, or involves claims related to our products or services, our legal basis for processing your data is compliance with legal obligations on our part.
The legitimate basis for processing your data for marketing purposes is the consent you provide. For example, when you agree to receive personalized information through various channels, authorize the sending of newsletters, accept the legal terms to participate in a promotional action, or permit the publication of your photographs on our website or social media channels.
In order to show you personalized information, we consider that we have a legitimate interest in profiling using the information we have about you (such as your browsing behavior, preferences, or purchase history) and the personal data you have provided to us, such as age range or language. We believe that processing this data is also beneficial for you as it enhances your user experience and provides access to information according to your preferences.
We need your consent to analyze the usability of our website and user satisfaction because we believe that processing this data is also beneficial for you. The purpose is to improve user experience and provide a higher quality service.
If you proceed to apply for any of the published job offers, your data will be processed based on your consent.
This consent can be withdrawn at any time; however, your application cannot be considered in our selection processes if you choose to withdraw it.
How long will we keep your data?
The retention period of your data will depend on the purposes for which we process them, as explained below:
We will process your data until you decide to unsubscribe as a registered user.
We will process your data for the time necessary to manage the purchase of the products or services you have acquired, and subsequently for one year to avoid potential errors or misunderstandings. In some cases, we will only process certain data until the moment you decide, such as payment data (credit card) that you have requested us to store for possible future purchases.
We will process your data for as long as necessary to address your request or inquiry.
We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional activities, we will retain your data for a period of six (6) months after the end of the promotion.
We will process your data for the duration of the specific quality action or survey, or until we anonymize your browsing data.
We will retain your data for 5 years from the date of the last update. After this period has elapsed without updates, the data will be deleted unless you indicate otherwise.
Regardless of the period we process your data strictly necessary to fulfill the corresponding purpose, we will subsequently keep them properly stored and protected for the time during which liabilities may arise from the processing, in compliance with current regulations at all times. Once the possible actions in each case have expired, we will proceed to delete the personal data.
Will we share your data with third parties?
To fulfill the purposes stated in this Privacy Policy, it is necessary that we provide access to your personal data to third parties who support us in the services we offer you, which are detailed below:
- Financial institutions, for payment processing.
- Technology service providers who support us (storage and processing of information, security services, audits, etc.).
- Web analytics providers, advertising measurement, segmentation, etc.
- Logistics, transportation, and delivery service providers and partners.
- Providers and collaborators of marketing and advertising services, such as advertising agencies, advertising partners, or social media platforms, who in certain cases may act as joint controllers.
These third parties only have access to the personal information they need to carry out these services. They are required to maintain confidentiality of your personal information and cannot use it for any purpose other than what we have requested of them.
Furthermore, your personal information will be available to Public Administrations, Judges, and Courts, for addressing any liabilities arising from the processing, as well as to provide legally mandated cooperation.
What are your rights when you provide us with your data?
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights.
You can exercise these rights at no cost by sending us an email to our address info@serrastudio.es, simply stating the reason for your request and the right you wish to exercise.
If we consider it necessary to identify you, we may request a copy of an identity document as proof of your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Access the data we have about you. We remind you that if you are a registered user on the website, you can also access this information in the section dedicated to your personal data.
- Request that we rectify the data we already have. Remember that if you are a registered user on the website, you can also access the section dedicated to your personal data in your account to modify or update your personal information. Nevertheless, please note that by actively providing us with your personal data through any means, you guarantee that it is true and accurate, and you commit to notifying us of any changes or modifications to it. Any loss or damage caused to the website, its responsible party, or any third party due to inaccurate, incorrect, or incomplete communication of information in the registration forms will be the sole responsibility of the user. Please remember that as a general rule, you should only provide us with your own personal data, not the data of third parties, except as permitted in this Privacy Policy.
- Request the deletion of your data to the extent they are no longer necessary for the purposes for which we need to process them, as previously informed, or when we no longer have legitimate grounds to do so.
- Request that we restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it longer than necessary when you may need it.
- If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
When our legal basis for processing your data is your consent or the performance of a contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, to transmit it to another entity directly, where technically feasible.
Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
If you wish to exercise any of your rights, you can contact us via email at our address info@serrastudio.es. Please provide as much information as possible regarding your request. Please note that we may need to ask for additional information to confirm your identity, such as a copy of an identity verification document.
Finally, we inform you of your right to lodge a complaint with the relevant data protection authority, particularly with the Spanish Data Protection Agency (https://www.aepd.es).
Changes to this policy
We may modify the information contained in this Privacy Policy as we deem necessary. If we do so, we will notify you through various means on the website (such as a banner, pop-up, or push notification), or we may even communicate it to your email address when the change significantly affects your privacy. This way, you can review the changes, assess them, and if necessary, object or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvements. You can always find it as a permanent point of information on our website.
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